VDAB, CVO Pantha Rei De Avondschool and CVO KISP launch in cooperation with call centres from the city of Ghent  the study programme of contact centre operator. The study programme starts in springtime (as from February 27th) and appeals to overall jobseekers and people registered at VDAB looking for a job in the contact centre sector. Read more in Dutch.

On the 10th of May 2012, the Belgian Contact Centre Awards will be held for the fourth time. This edition, however, will be organized within a whole new theme. As from 2012, the Awards are presented as the CAVIARS. Have a look at our CAVIAR page and find out in which categories you can win a prestigious CAVIAR! Given the great number of requests to delay the deadline to submit your initial case proposal, the deadline is changed to 15 February.  Read more.

On June 15th, Contactcentres.be subscribed the user friendliness charter during the Radio 1 programme ‘Peeters en Pichal’. As from January 1st, the conditions of this charter are effective. Read more in Dutch or French. 

The bill prescribes that customers who don’t want to be called for telemarketing purposes anymore, can subscribe themselves on the ‘do-not-call me’ list free of charge. The list affects all companies involved in telemarketing including non-BDMA or Contactcentres.be members. Read more in Dutch or French.

During the last General Assembly of Contactcentres.be, it is decided the membership fee calculation for 2012 will remain unchanged. Consequently, the Inhouse contact centres pay € 1,000 in 2012.
Also for suppliers and facilitary contact centre companies, the membership fee of 2011 is remained:
€2,000 on an annual basis. As far as large facilitary contact centres are concerned, the unchanged amount per employee above 100 is confirmed. In addition, each company can enjoy extra communication services through a Premium payment of €2,000. For the Board of Directors, Möbius (Observing Supplier) is replaced by ideal systems: this way Bart Ghesquière remains his function.

On January 19th, Sitel Belgium held its seminars on Contact Centre Business Solutions and innovations. The topic of this first event was social media and how to integrate social media support into the customer service model for maximum ROI. Read more.

Teleperformance, the world's leading provider of outsourced CRM and contact centre services, has been recognized with the EMEA Frost & Sullivan Company of the Year Award for its organic growth in a commoditized market. Read more in Dutch.