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Belgian News

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New information available on the Belgian Contact Centre Awards

Bart Ghesquière has been so kind t o give us insight in how the jury proceeded to define this year winners. He also gives good tips on how to prepare your cases for the next edition which we expect to organize later on the year and whereby the Awards Granting Ceremony will take place in March 2011. Make sure you are a winner too.

Read the full report here in French or in Dutch

There is also a video film available from he ceremony held in the Concert Noble. If you have not seen it yet, whatch it on the Awards page

European Norm for Customer Contact Centres NBN EN 15838 (2010)

This European Standard for Customer Contact Centres - Requirements for service provision was approved by CEN on 5 October 2009.

And endorsed for Belgium by publication in the Belgisch Staatsblad – Moniteur Belge of 18/02/2010

The document is for sale (downloadable) under a strict license agreement for single company use only at:

Bureau de Normalisation - Rue de Birmingham 131 - 1070 Bruxelles - NBN Online: www.nbn.be

Search in the e-Shop for NBN EN 15838

The document is available in French, German and English only (no Dutch) and costs about 50€.

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Belgian Events

Look who's talking now Oktober 7

Event:	Look who's talking	^* Members only
	Congress Members at reduced fee
When:	07/10/2010 at 12:00
Where:	Lamot Mechelen
Price:	125.00 €
Registration:	For members only, log in first

Event:	Look who's talking
	Congress non Members
When:	07/10/2010 at 12:00
Where:	Lamot Mechelen
Price:	195.00 €
Registration: